The reset button on an electric scooter isn’t always obvious, and not every model includes one. Some scooters use a physical switch, while others rely on button combinations or mobile apps to restore factory settings.
Key Summary
- Most electric scooters do not include a universal reset button, and the method depends on the brand and model.
- Reset functions are usually found near the charging port, under the deck, on the controller module, or inside the scooter’s mobile app.
- Resetting an electric scooter helps resolve common issues such as error codes, throttle malfunctions, and app connection failures.
- If a reset does not work, the problem may indicate deeper issues like a faulty controller, damaged wiring, or a weak battery.
Where Is the Reset Button on an Electric Scooter?
The reset button on an electric scooter is most commonly found near the charging port, under the deck, or on the scooter’s controller module. In many Razor scooters, it’s a red thermal reset button. For other models, especially modern ones, it may be hidden as a pinhole switch or built into the companion app.
Not all scooters include a hardware reset. Popular brands like Xiaomi and Ninebot often use button combinations such as holding the brake, throttle, and power together. Some newer scooters skip physical buttons entirely, offering resets only through their app settings.
Why Scooters Have Reset Options
Scooters include reset options because they are powered by electronic controllers that occasionally freeze or misread signals. A reset clears temporary faults, restores default configurations, and often solves issues without replacing parts.
Manufacturers also provide resets as a built-in safety feature. If the controller detects abnormal voltage, overheating, or throttle errors, a reset can protect the system. Instead of a costly service visit, riders can perform a simple reset to restore safe operation.
General Reset Button Locations
Reset buttons are placed in hidden or protected spots so riders don’t press them by accident. Depending on the brand, you might find them in one of four places.
- Near the charging port – Often a recessed pinhole switch. Requires a tool like a paperclip to press.
- Under the deck – Some scooters hide the reset near the battery or controller compartment. May require removing a cover.
- On the controller module – Razor scooters usually have a visible red button for overload or thermal resets.
- Inside the mobile app – Brands such as Segway, Xiaomi, and GoTrax let you perform a reset digitally.
These different designs reflect brand preferences: mechanical buttons for quick fixes, digital resets for modern app-based scooters.
Table: Reset Button Locations by Brand
| Location | Common Brands | Notes |
| Near charging port | GoTrax, Hiboy | Usually a pinhole reset; use a paperclip or small tool to press. |
| Under the deck | Xiaomi, Turboant | Found in battery or controller housing; may need partial access. |
| On controller module | Razor E-Series | Red thermal reset button; restores power after overloads. |
| Mobile app | Segway, Apollo, Ninebot | No physical button; reset is performed in the scooter’s app menu. |
How to Reset an Electric Scooter (Step-by-Step Guide)
Resetting an electric scooter is usually a quick process, but the exact steps depend on your model. In most cases, it follows a standard pattern.
- Turn off the scooter – Always power down completely before starting.
- Disconnect the charger – Ensure no active charging connection is in place.
- Hold the reset button or button combination – Press for 5–10 seconds.
- Wait for a few seconds – Allow the system to clear temporary faults.
- Power back on and test – Restart to confirm if the reset worked.
1. Turn off the scooter
Switching off the scooter prevents electrical surges and ensures you won’t accidentally activate controls during the reset process.
2. Disconnect the charger
Removing the charger makes sure the battery is not in active charge mode, which could interfere with the reset or trigger safety locks.
3. Hold the reset button or button combination
Depending on the brand, this may involve pressing a small pinhole reset or holding down the brake, throttle, and power buttons together. Holding for 5–10 seconds is usually enough to start the reset sequence.
4. Wait for a few seconds
After pressing, give the scooter a short pause. This allows the controller to clear stored errors and reinitialize.
5. Power back on and test
Turn the scooter on again and check basic functions such as throttle, brakes, and display. If everything responds normally, the reset was successful.
Brand-Specific Reset Methods
Different scooter brands use different reset methods. Some rely on button combinations, while others place a physical reset switch in accessible locations.
- Xiaomi scooters – Brake + throttle + power buttons.
- Ninebot Segway scooters – Brake + power button (about 3 seconds).
- Razor scooters – Red reset button on controller module.
- GoTrax, Hiboy, Turboant, Apollo – Pinhole reset or mobile app.
Xiaomi Scooters (Mi, M365, Pro)
Xiaomi scooters usually reset by holding the brake, throttle, and power button simultaneously while the scooter is off. The LED screen may briefly show a code such as “14” before restarting, confirming a successful factory reset.
Ninebot Segway Scooters (Max, ES Series)
On Ninebot models, press and hold the brake and power buttons for about three seconds. Some newer versions don’t include a physical reset option and instead rely on the Segway-Ninebot mobile app for resets.
Razor E-Series Scooters
Razor makes it simple with a physical red button located on the controller module, usually near the motor casing. Pressing this restores the motor controller after an overload or thermal shutdown.
GoTrax, Hiboy, Turboant, Apollo Scooters
These brands often use a pinhole reset button located near the charging port or under the deck. If not, their companion apps typically include a digital factory reset option.
Table: Reset Methods by Brand
| Brand | Reset Method | Button Location | Difficulty |
| Xiaomi (Mi, M365 Pro) | Hold brake + throttle + power | Combination on handlebars | Medium |
| Ninebot Segway | Hold brake + power (3 sec) / App | Handlebar buttons or app | Easy |
| Razor E-Series | Press red reset button | On controller module | Easy |
| GoTrax, Hiboy, Turboant, Apollo | Pinhole reset or app reset | Near charging port / app | Medium |
When Should You Reset Your Scooter?
A reset is useful when your scooter stops working normally or shows unexpected behavior. Instead of replacing parts immediately, try a reset first.
- Error codes on display – A reset clears temporary system faults.
- App connection issues – Helps reestablish Bluetooth pairing.
- Throttle or brake unresponsive – Resets controller signals.
- Scooter won’t power on correctly – Restores default startup configuration.
- After battery or controller replacement – Ensures new components sync properly.
These situations usually indicate temporary faults, and a reset often brings the scooter back to working order.
What If Reset Doesn’t Work?
If a reset doesn’t solve the problem, it may point to deeper hardware issues. Common culprits include a blown fuse, faulty wiring, or a damaged controller. In these cases, a reset alone won’t be enough.
When this happens, it’s best to consult your scooter’s manual, check if your warranty is still active, and seek professional repair service. Attempting repeated resets or dismantling parts without guidance could void your warranty and create safety risks.
Preventive Tips to Avoid Frequent Resets
The best way to avoid pressing the reset button often is to take care of your scooter’s battery, electronics, and software. Simple habits reduce the chance of sudden shutdowns or error codes.
- Keep firmware updated – Install the latest updates through the app so the controller runs on stable software.
- Charge with the original charger – Using non-compatible chargers may cause overvoltage or irregular power delivery.
- Avoid moisture exposure – Water around the charging port or reset button can short-circuit components.
- Inspect wiring and connectors regularly – Loose or damaged cables often trigger system errors that require resets.
- Store the scooter in a dry, moderate climate – Extreme cold or heat stresses the battery and controller, making resets more likely.
By following these steps, you can prevent many issues that would otherwise require frequent resets.
Final Thoughts
The reset button on an electric scooter is not always in the same place, and some models don’t have one at all. Depending on your scooter, you may find it near the charging port, under the deck, on the controller module, or only within the mobile app.
Resetting is a quick way to clear error codes and restore normal function, but it should not replace regular maintenance. If your scooter continues to malfunction even after a reset, it’s a sign that professional inspection or repair is needed. Treat the reset as a useful tool, but pair it with good care habits for a reliable and safe ride.
FAQs
Do all electric scooters have a reset button?
No. Some scooters include a physical button, while others use button combinations or mobile apps for resets.
Can resetting fix battery problems?
Not directly. A reset clears temporary controller errors, but it will not repair a weak or damaged battery.
How do I know if my scooter reset worked?
If the scooter powers back on, clears error codes, and responds to throttle and brakes normally, the reset was successful.
Is it safe to use a paperclip for a pinhole reset?
Yes, as long as the scooter is off and you press gently. Avoid using sharp or oversized tools that could damage the port.
Max Volt is an electric scooter and e-bike enthusiast who rides daily and knows the nuts and bolts of every model. With years of hands-on repair experience and real-world testing, Max shares practical reviews, maintenance tips, and buyer guides to help riders choose the right gear with confidence. His mission is to make electric commuting safer, smarter, and more enjoyable for everyone.
